Accessible EV charging infrastructure guidance

Achieving ‘gold standard’ accessible EV charging infrastructure.

Woman in wheelchair getting on car

UK's first citywide accessible EV charging infrastructure study

Thought to be the first such study in the UK, the aim was to develop recommendations and guidance across Plymouth over the next five years.

Our research included a desktop review of global best practice and research. This included analysis of comparable technologies and sectors where learning and solutions could be transferrable.

We also undertook a comprehensive review of UK and global regulations and legislation on accessible EV infrastructure.

Extensive stakeholder consultation was a further source of insights. This included workshops with local and national disability groups, disabled motorists, charge point manufacturers, and local authorities.

We developed a bespoke methodology to audit the accessibility of current charging infrastructure in the city to users with different needs and challenges. This included on-site user testing with volunteers and disability experts.

Our report established the baseline requirements for accessible infrastructure and advised on ‘quick wins’ to improve existing charge points, including:

  • The hardware itself, including the cables and cable management, socket heights, charging initiation and payment processes
  • The physical environment around the charge point, including bollards, kerbs, bay size, street clutter, and signage, as well as the strategic locations of charge points and how this can influence usage amongst different groups
  • The user experience, such as payment options, visibility, safety, shelter, and rest points.

Clear recommendations were made to the council, outlining barriers and solutions. We also developed a ten-point guidance document for charge point procurement.