Developing one of the UK’s first shared electric scooter schemes

E-scooter trial to reduce congestion and improve air quality


Covid-19 created a need for alternative socially distanced transport options in Newcastle.

As the region’s economic centre, 58 per cent of Newcastle’s workforce commute from neighbouring local authorities each day.

Much of this commuting is by public transport with the city enjoying the second highest level of bus use, and the third highest light rail use in the UK.

During the Covid-19 pandemic, people were discouraged from using public transport by safety concerns and government guidance.

In planning for people returning to the city centre after lockdown, Newcastle City Council needed to find ways to support people in taking safe, low carbon transport alternatives to private car use.

Solving the problem

In 2020, Newcastle City Council worked with its Innovation Partner, Urban Foresight, to develop plans to trial a shared electric scooter scheme.

Suitable transport corridors for the scooters were identified and a technical specification was developed to procure a supplier.

The trial was designed to contribute to national objectives to build robust evidence about the safety, benefits, public perceptions and wider impacts of e-scooters. Working with the Department for Transport, this will inform legal changes that may be necessary after the trial period ends.

A further objective was to ensure that the operator committed to share real-time data. This requirement was set to support the council’s commitment to open data, and to support future ambitions for a mobility as a service platform.

Key outcomes

The published tender attracted significant interest resulting in a contract being awarded to Neuron Mobility in late 2020.

Neuron committed to run the service at zero cost to the council, with Neuron funding the deployment and operation of up to 250 e-scooters in the city. The project therefore achieved a significant inward investment which directly benefitted local residents and visitors to Newcastle.

An initial deployment of e-scooters took place in February 2021, with significantly increased numbers being made available during the 12-month trial scheme.

During lockdown, the e-scooters were primarily used by key workers. Travel was restricted within a geofenced zone that included Newcastle’s two main hospital sites and the city centre.

The scheme was evaluated in 2021 extended beyond the initial 12-month trial period.